5 Ways to Make Business Blogging Work for you

January 27th, 2012

So you have a business blog but can’t quite manage to add content on a regular basis, welcome to the club. More and more companies are jumping into the blogosphere to aid their online marketing efforts but as with most things, just creating a blog is not enough to see any real benefit to your company. To really make your blog work for you, you need to update it on a regular basis. So then the $64,000 question becomes, “How do I do that?”. It can actually be simpler than you think. Here are 5 easy ways to keep those cards and letters coming:

  1. Write what you know
    I know it sounds like a simple statement but think about it. When dealing with clients and potential clients, how often do you find answering the same questions over and over again? If you are like me, that answer would be “quite”. So if you are answering things on a regular basis, there must be some value to what you are saying so why not write it down for posterity? Whenever you find yourself repeating an answer that you have given to other clients time and time again, make a note and VIOLA!, you have a topic to write about. Talk to a few customers in a week and you might find yourself with a whole treasure trove of untapped brilliance just waiting to be shared with an unsuspecting world.

  2. Editorial Calendar
    An editorial calendar is a simple concept used in marketing departments worldwide but somewhat of a foreign concept to most small business owners. What is it you ask? It is nothing more than an outline to follow for communications each year. It usually refers to content being developed for e-Newsletters, websites and other publications to help plan how to roll out content for products, services and events throughout the year. Once such publication is a blog so why not take advantage of this useful tool and create an outline for yourself for the postings you want to generate? You can sit down and think through anything you have planned for the upcoming year (or even just quarter if you don’t want to get too ahead of yourself) and simply jot down topics that relate to your products, services or events that you want to promote at each time. And then as things evolve, you can evolve with it and simply adjust the calendar to work with any new pressing topics that may be more important that your original. The important thing is to make a plan because once you have that done, you are half way there.
  3. Contributing Authors
    Platforms like WordPress allow you to provide limited access to colleagues, employees, partners, customers or friends  so that they can become contributing authors on your blog. If they have something to say on your topic, why not make use of their expertise to help expand your reach. They can login, add their post to the system, then you can approve the content before it goes live. It is a win, win for everyone involved. You give them a voice and they help you by providing different perspectives on things that are important to your clients and potential clients. And if your existing clients are willing to contribute, you can expand the reach of your most effective (and unpaid) sales tool, word of mouth advertising.
  4. Media Content
    Can’t think of anything to say (or you spell like I do)? No problem, why not just give your audience what they really want? Turn on that webcam that came built in to your new laptop and serenade them with the dulcet tones of your industry acumen. Let them get to know the real you (and if you are like me you can share your impeccable comedic timing while you are at it). It is not only an easier way for you to communicate complex thoughts – because lets face it, you are amazing at what you do and sometimes text is just not your medium – it is also the perfect vehicle for potential clients to get to know you before they decide to do business with you.
  5. Scheduling Posts
    The biggest problem entrepreneurs face when it comes to blogging is the time to do it on a regular basis but that kind of commitment is not entirely necessary especially when it comes to platforms like WordPress. One of the most amazing and overlooked features of WordPress is the ability to schedule posts. Now I know what you are thinking, “Great, but what exactly does that mean”, well hold your horses I am getting there (if you haven’t noticed from previous posts, my wisdom is something that trickles out slowly amidst bursts of comedic brilliance). By default any new post is added “immediately”. This just means that at the time you decide to publish, it captures the date and time of that moment and uses it as the time stamp for your posting. What most people do not realize is that they can edit the post time and even set it for a future date so that your post can go live whenever you want. So, “big deal, what does that mean to me and my time, right?”. Well, what it means is you can sit down for an hour or so when you have the time and bang out any number of postings from your list of questions you have jotted down or the editorial calendar you have painstakingly setup and set them to go live over whatever period of time you see fit. Ideally you should be posting at least twice a week but that is a pipe dream for most. But you can make the most of what you have by staggering the release. You can sit down for a few hours at a time and have blog postings that will automatically post to your site over the course of a month or more. Going on vacation? No problem. Schedule postings to go while you are gone and let your site continue to communicate with the search engines and do your marketing for you while you are away. Have a conference coming up or a really big project, no problem just set that crock pot of inspiration to slow and get to work.

So now that you have some ways to get the content out there, you have no more excuses. Share your secret cache of knowledge with the world and build your thought leadership, website influence and customer relationships all at the same time.

 

Enhancing client interactions through social media promotions

December 24th, 2011

Most every business these days have finally broken down and entered the social media arena in one way or another but just setting up an account is not enough to truly make the medium work for you. Sure, setting up the accounts alone can help you with SEO initially because every footprint you make in the name of your company can have a positive impact in that area but that is a short-lived benefit at best of you don’t commit. The only way to really engage clients and potential clients in this brave new world is through regular updates. These updates can take a great many forms from syndicated blog postings for outlets like Facebook or simple re-tweeting of relevant information on Twitter but one of the most effective ways of interacting is through the old school use of a simple promotion.

This Ain’t Your Mama’s Promotion

Historically promotions were done in the form of a drawing. Clients and potential clients would need to go to a physical location in order to put in their entry and this was a great way to not only bring in new potential clients and reconnect with existing clients but it offered the opportunity to actually speak with the people involved. Unfortunately as things evolved into direct mail and then to email, this interactive component was lost for the most part and participation waned. Enter Social Media. The use of social media in business is working to bring some of the interactivity of yore back to the silicone landscape of today’s hermit rich environment. True, you still may not physically see the client or potential client (at least initially) but it is allowing an actual conversation to begin rather than the unidirectional neediness that businesses were directing into the cyberspace ether.

Make it Work!

I can see some nodding heads. You are seeing the potential but you are not sure how to do the Tim Gunn and Make it Work. Well, that can be a little more tricky because what works for one type of business might not work for another but in general contests are pretty universal. Contests are the oldest marketing trick in the book because they work. You set up a scenario, ask people to enter and they can potentially win a prize. It is as simple as that. And they work because the only thing you want to get out of it is the interaction with the people who participate.

A Shamelessly Self-Serving Example

As an example of how I interact with my clients each year, I give you the 12 Days of Mas Chris. This is a contest that was born out of a friend of mine wanting me to post a picture of myself on Facebook wearing a Santa hat. Seems like a rather innocuous request but as with everything else in my life, I took it to the extreme and posted multiple. They were so well received by friends and clients that I began the 12 Days of Mas Chris in which I would post a new photo of myself in a different Santa/Holiday hat each day for twelve days (And from there it evolved to be me also being inserted into different TV or Movie scenes wearing a holiday hat).

After all 12 days have been posted, people are able to vote on their favorite photo once a day for 5-7 days. I do a first, second and third place drawing from the entries and award prizes to the lucky few. In this case I give first place $50 toward any upcoming work, second place $25 toward upcoming work and third place a $10 Starbucks gift card.

Along the way clients comment on the photos and it allows me the opportunity to interact even if I am not currently doing any work for them.

The contest is so successful that I have clients asking when it is going to start because they enjoy my ridiculous photos almost as much as driving around their local neighborhoods looking at Christmas lights and have incorporated the 12 Days of Mas Chris into their annual Christmas traditions.

I enjoy creating the photos almost as much as clients and friends seem to enjoy seeing them each year and I get the added benefit of the additional interaction so it is a Win/Win/Win.

The Moral

The moral of the story is that no matter what you decide to do whether it is a simple concept or a very complex one, running promotions through your social media outlets can have a very positive impact on your customer relationships and you might just have a little fun along the way.

 

Making your Facebook Fan Page work for you

November 10th, 2011

Ok, so you have joined the Social Media revolution. You have one of the basics covered with Facebook but just being out there only keeps you in the game. What you need now is to take the next step and find a way to enhance your position. Something that can help with online reputation management, brand visibility, and customer engagement all at the same time. So what is this glorious next step? Well, I can name that tune in one note… Optimization. Or to be more specific, optimizing your presence to maximize your reach. I know what you are thinking, “that sounds great, but it also sounds complicated”. Well, it is a lot simpler than you might think.

Here are some simple steps that you can take to optimize your online presence to help your new social media presence help you:

Branding
First things first. Before you do anything else you need to make sure that you are properly branded on your Facebook Fan Page. This is easy enough to do as long as you have at least 25 Fans already in place. Once you have 25 fans, Facebook will allow you to create a Vanity Name for your page so rather than www.facebook.com/80536624725 you can have www.facebook.com/GraphicTechnique. Big difference right? So instead of an accountants nightmare for a URL, you can make sure that people know who they are going to see and more importantly, they can then more easily tell their friends :) . Just make sure to choose wisely when you setup your name because there are no takesy backsies. Once it is set you are stuck so make sure to come as close to your brand as possible when creating your ID.

Linking
It sounds pretty simple but you would be surprised how many companies do not take the simple step of connecting their website to their Facebook page. You have seen it on many sites and likely used it one some of them too. That little blue “F” icon that connects your brand to your new social network. You can do it any way you like and get as creative as you want with the art you use for the link (just make sure to brand it when you do by using your Facebook Page Vanity Name). Then just make sure to add it to as many of your pages as possible to increase the number of links to your page.

Accumulation
Now is where you bring the traffic by accumulating fans (or “Likes”) by driving traffic to your page. First up you can try some of the widgets that Facebook offers to display fan page content within your websites. You can follow it up with staying active on your page so that your content gets out there in the news feed. And if you are feeling really frisky you can even sponsor content or place ads on Facebook to help draw in new blood.

Once you are done setting up the basics for your Facebook traffic, it will be time to put the social media circle of life into motion letting Facebook show you some of its hidden potential by allowing it to drive traffic back to your regular website. Simply add Share and Like buttons to the nuggets of wisdom on your site and sit back and watch your brilliance be spread to the content hungry masses.

As your social media circle builds steam so to will the search engine links that help drive your organic SEO. And that organic SEO boost will in turn add more positive links for reputation management, which will also increase you brand visibility and customer engagement opportunities.

Now if you only had a blog things could be really awesome…

Crock Pot Marketing: A fix to and forget it appraoch to online marketing

October 4th, 2011

Marketing is the bane of most entrepreneurs existence. On one hand it is necessary to communicate with your potential customer base while on the other hand it can be an incredible time suck taking you away from the business of running your business. It needs to be done and as the business owner you are the ideal person to get potential customers the info they need, so what is the answer? I can name that tune in one note…Automation.

Marketing, Marketing, Will Robinson

Ok, so maybe Robbie the robot is not exactly the type of automation we are talking about here but a factory analogy is not too far off. Think about it, the key to marketing (once you have figured out your message and the best way to present it of course) is messaging consistently over time to your potential customer base. The problem that most entrepreneurs face is the same issue that plagued the manufacturing industry in years past, volume. And how did manufacturers resolve the issue? Automation. So why not apply a similar principle to your marketing efforts? I know I am not making an apples-to-apples comparison here but you get the idea. It is all about having the time to generate the appropriate volume whether it be physical product or marketing content. We have established that the key to marketing is the number of touches (and no, not bad touches) you make with a potential client over time but just because you want to connect with them on an ongoing basis does not mean that you have to come back next week at the same bat-time and same bat-channel to bang out more brilliant insights. It is hard enough for entrepreneurs to get into a marketing frame of mind for their own business (even if that is what they do for others) so why not maximize that time when lightning strikes and begin filling a crock pot with marketing gems so you can set it to cook slowly, releasing your brilliance as it heats over the course of an automated campaign?

Recipes for Success

Ok, now you are sold. You know you can count on one or two good days each quarter when you can not only concentrate on marketing your company but you are actually interested in doing it. You have the ingredients, now all that is left is to find the right appliance to turn your marketing recipe into the culinary masterpiece you know it to be. So what are the Consumer Reports best buys for automated marketing:

Blog
One of the easiest ways to automate your marketing efforts is through Scheduled blog posting.  Blog platforms often allow you to set a date and time for your postings to go live. WordPress is especially good at this. You can hack out 10 blog draft blog postings and then schedule them to go live at the date and time of your choosing. This allows you to sit down on that one day a quarter and get it all out, all of the industry innovations, customer epiphanies and other nuggets of brilliance related to your business that have been building up but you had not been able to release to the wild. Then once you have extracted every last drop of insight, you can go through and set your wisdom to a slow drip so its magic fingers will touch your clients as regularly as possible. So then you can get back to the business of running your business secure in the knowledge that even though you are not even thinking about marketing anymore, your clients are receiving the benefit of your experience. And once your marketing build up reaches a critical level again you can just rinse and repeat to reset the circle of life.

Email
Email can work in much the same way with the added benefit of your appliance restarting itself for each new subscription so each individual feels the magic fingers at the exact same rate and in the exact same order no matter when they turned on the heat. How does this miracle appliance work you ask? The simple answer is “AutoResponder”. Now I know what you are thinking, “hey, wait a minute, that is what I set when I go on vacation, how can that possible fulfill the promise that you have laid out?” But worry not, the name might be the same but the function is drastically different. Email providers like MailChimp, aWeber or even a more involved service like 1ShoppingCart allow you to set up serialized  autoresponders that run as a result of a subscription to a given email list. These autoresponders generally allow you to set up multiple emails as well as a time delay from the initial subscription so that they can be sent in the order you want them received and with the appropriate time delay between each so your touches can trickle out at the proper rate.

Social Media
Social Media content distribution can also be automated  as an additional prong in your email and/or blogging efforts. Most blogging platforms and email providers offer options for direct social media integration so as soon as your blast of radiance hits your blog or email system, the same information can be immediately distributed to your different social media outlets like Facebook, and Twitter allowing you to magnify your audience all while you are focusing your time on servicing existing customer and business needs.

The bottom line is that through small time commitments and simple automation, entrepreneurs can effectively market themselves without sacrificing the business they are trying to build in the process.

Whats the deal with QR Codes?

September 13th, 2011

By now you have probably been exposed to the latest in marketing technology although you might not have been aware of what you were seeing. What am I talking about, you ask? Well, have you seen this strange black and white squares that have been popping up at the grocery store, on cutting edge marketing materials and sometimes even on TV recently? I thought so.

What are they you ask? They are known as QR Codes or Quick Response Codes. And those seemingly innocuous squares carry hidden meaning to those in-the-know and anyone with a smart phone can become part of the “in” crowd with the click of a camera shutter.

********* Warning useless digression approaching **********

To the uninitiated they are simply the next generation of bar code but to really understand how they developed and how they can help you, we need to get Mr. Peabody to fire up the Way-back Machine (and leave Sherman behind this time).

The concept behind the QR Code actually originated back in the 90′s and at that time special information was being encoded using a somewhat standard product bar codes but it required a special device called a CueCat to access the special information. This was problematic because the CueCat had to be attached to your computer to work and at that time your average home computer was somewhat less than mobile. So what did you have to do? You had to buy products (sometimes they were even used in magazine ads), bring them to your computer and make a concerted effort to find the Easter egg (if it eggisted at all). The devices were even given away in some places in order to promote the use of this new marketing technology. Needless to say, I am probably the only one left that remembers them because they were such a dismal failure. Another product of technology not being able to keep up with itself.

Fast forward to present day where everyone you meet has a smart phone that is 10x more powerful than the Gargoyle you were attaching your CueCat to back in the day (which was a Wednesday as I recall). Not only that but you would be hard pressed to find a regular cell phone that did not have a built-in camera now. Finally technology has caught up to the brilliant idea.

Digression complete, you may now return to your regularly scheduled posting

So how can you make the most of this technology that has finally come into its own? Well, as is usual with most really broad questions, it all depends. Everyone can make use of these lovely little squares of wonder, you just have to decide what you want to do. Unlike the CueCat enabled codes of the past, QR codes can reveal much more than just a URL. With a QR Code you can encode:

  1. A URL. This is the most common use. Whether for a website proper, a product micro site or a social media page you can get users looking at what you have to offer right from their phone anywhere and anytime they encounter your square of destiny.
  2. A secret message. Yep, the next generation of invisible ink is here and there are no special pens required. Send a special message for people “In the Know”, provide a special offer for those with the ability to find it or maybe pass on a special code to accessing special content about your products or services.
  3. An SMS. Yes, you heard me right. you can encode a phone number and message into your magic block so that you no longer have to say “Text 2323 to 900-555-1212″ to get your special prize. People can just point and click their way to entering your contest.
  4. A Phone Number. Most smart phones are designed to turn any number that even remotely resembles a phone number into a link that can be dialed with the single click. This type of QR Code take it one step further and does not require that you even have the number. Just scan to get the number and click to connect. Now THAT is Quick Response.
  5. Your Contact Info. The easiest way to get your contact info to a prospect. They scan the code and a new contact is automatically setup with your Name, Address, Phone and Email. What could be easier. These are great for business cards. Who needs a special card scanner when a quick click with your phone does it all and allows you to call NOW, not in 3 days when you get around to scanning the card back at the office.
  6. An Email. Depending on how their phone functions, you can even queue up an email with a click that will populate the email address it is going to, the subject line and the body. The best email based contest entry vehicle even. People walking by your both at a trade show and click to enter rather than stopping to fill out a form that you might not be able to read anyway.
  7. Your Geographical Information. Map it, Baby! Can you imagine having your office location encoded so that with a click it opens up a smart phone mapping program and plants a flag at your location so that it is quick and easy for people to get to you?

So, I guess now the question becomes not “How can I use it?”, but “How Can I get my own code?”. Well, that is easy too. There are a number of places online that will allow you generate your own codes for FREE. You just put in the info you want encoded, click a button and presto your code appears ready for download in a format that can be used in print or on the web. In fact you can even find one right here. Just look at the resources menu above and click the “QR Code Generator” link – or anywhere it is linked (like here) in the body if you are super lazy.

So what are you waiting for an engraved invitation? The only limitation for using QR Codes is your own imagination. So get out there and get your own magic square now!